Which of the following counts as the duty of a general manager?

• A. Oversight of employees from only one department
• B. Responsibility for all business operations for the club, including sales and maintenance
• C. Ownership of the business and maintaining associated liability papers
• D. Obtaining appropriate business licenses for the company

Answer: (B)

A general manager is responsible for the club’s day-to-day operations across all areas, coordinating how sales, facilities, staffing, and services work together to meet the business’s goals. This broad remit is what sets the GM apart from roles that focus on just one department, and it directly ties to the club’s overall performance and customer experience. Ownership and liability papers belong to the owner, not the GM, so that duty isn’t a typical GM responsibility. Licensing, while necessary, is usually handled by owners or a compliance/administrative role, not the core management duty of running the business. So the best description is that the general manager oversees all business operations for the club, including sales and maintenance.